Showing posts with label conversation analysis?. Show all posts
Showing posts with label conversation analysis?. Show all posts

Friday, 24 April 2020

Asking questions to share knowledge on twitter

Anyway, back to linguistics after all the disquisitions on the state of HE. Susie Dent posted a nice fun fact about the word two on twitter.
The first reply was best: it said simply 'Twix'. But the other replies were really interesting to someone who has recent experience of doing linguistics in public and aspirations to do more of it.

There are lots that are comments, reactions, unrelated replies, of course. The ones I'm interested in fall into two groups: questions, and related facts. Both of them fulfil the same locutionary role: to show that the tweeter has some knowledge of language, to convey enthusiasm, and something else slightly undefinable about interacting with celebrities that you don't know personally on twitter.

The related facts, first. Let's give these gentlemen the benefit of the doubt and assume that they were not mansplaining Susie (i.e. assuming that they, as non-experts in this field, can educate her about her literal field of expertise). So they're doing something else – the fact is to add to the original one, give more detail, add more context, and it's for the benefit of other readers of the original tweet. This is not how 'replying' works in normal conversations, but it's how it often works on twitter.



Then there's the questions. Some of them are simply information seeking – the fact prompted the asker to seek more information about something that occurred to them. But many of them also have a secondary purpose of showing off a bit, being a bit clever, making an observation and wanting to share it but also doing that in a deferential, face-saving way, to indicate that they are aware that Susie Dent is an expert and already knows this (a question implies that the asker believes the answerer knows the answer).

(This one is also cute and interesting because they don't mean that the /tw/ would be pronounced /twə/ in the word two, but to say the sound /tw/ on its own you would say /twə/, with an unstressed vowel at the end to make it pronounceable, and I like this a lot.)

This one is a perfect example of the 'question as knowledge-sharing' tactic (though I think in this case the answer is no):

Friday, 6 May 2016

Acknowledgement text tokens

The other day, I was having a conversation with someone over social media. Bear with me, because I'm about to stray into conversation analysis and this is so far out of my area it might as well be cell biology.

Conversations are prototypically turn-taking exercises, with A saying something, B responding, A responding to that, and so on. But obviously this isn't always (or even usually) the way - we interrupt each other, talk over each other, don't finish our sentences, and so on. Another thing we often do is talk for an extended length of time because we have a long story to tell or whatever. When we do this, the other person typically nods, makes encouraging noises, smiles, and generally lets the speaker know they're still listening. But in a text conversation you can't do this. If you try and do it, the little symbol that shows you're typing can put off your interlocutor because they think you're saying something meaningful, and they might stop telling their story. But if you don't, might they think you've gone off somewhere or fallen asleep or lost interest? We need a button that just sends an 'mh-hmh' symbol to show we are still there and paying attention. These are called 'acknowledgement tokens', and we need a text version.

Tuesday, 25 August 2015

Titles again

I wrote a while back about the absolute stupidity of having a choice of Mr, Mrs and Ms. Normally I don't get called by my title and it's only on forms that I ever use it, but lately I've been called by it a lot, because I've been interacting with banks and estate agents and so on. It turns out that estate agents are an extremely conservative lot.

Estate agents are not capable of using Ms - it simply doesn't exist for them. You have to be Mrs or Miss. OK, well, then I'll be Miss, I suppose. But, distressingly, they've been tending to opt for Mrs (which makes me feel old). OK, so I'll correct them. Normally, even call centre staff are capable of switching to Miss when given a sharp reprimand after the first Mrs. Not so estate agents.

OK, well then I'm Dr. This has provided estate agents across Margate with the most scandal they've seen in a while. Every one that I've corrected has then made a big point of using it frequently. One, who had written 'Mrs' on a bit of paper told me a number of times that he'd get it changed in the computer system, and also decided that I was unlikely to like the place he was going to show me (which was insulting in itself, actually - am I not living in an appropriate place for my job?). Another called me 'Doc' and appeared most amused about the whole thing. And with another, I had this conversation:
Her: Is it Miss or Mrs?
Me (embarrassed): It's Dr, actually.
Her: Oh, I'll just put it in your name [rather than your husband's??] *writes Miss*
I mean, OK, there probably aren't that many people with a PhD in Margate, and the real doctors probably all live in St Peter's or somewhere, but... but.

And I'm pretty certain that the mortgage affordability calculator discriminated against me on the grounds of my gender, but I can't prove it.

Anyway, this is becoming not-linguistics, so I'll just mutter something here about the odd power-imbalance created when one person in a conversation (the bank person) uses your title+surname and you use their first name.